Seller identity and verification documents
For sellers, we collect identity and business details, PAN, bank details and private supporting documents necessary for verification. Bank account and PAN numbers are masked in the dashboard. We do not request a buyer’s PAN or identity-document upload for ordinary digital checkout.
Verification records may be shared with authorised reviewers and our payment processor PayU to onboard child merchants, verify bank details, complete required agreements, investigate disputes or satisfy applicable obligations. Supporting files are held in a private storage bucket; they are not public product images or downloads. Access and retention follow the purpose of verification, outstanding transactions and applicable requirements.
1. What we collect
We collect the information you give us when you create an account, publish a product or make a purchase — your name, email, profile details, payout information and KYC documents.
We also collect technical data automatically: IP address, device and browser type, pages viewed and referral source.
2. How we use your data
We use your data to operate your account, process payments and payouts, deliver products, prevent fraud and provide support.
With your consent, we may send product updates and creator tips. You can unsubscribe from any email.
- To authenticate you and secure your account.
- To calculate fees, taxes and payouts.
- To investigate disputes and abuse.
- To improve the product using aggregated analytics.
4. Payments
Card and UPI details are collected and processed by our payment gateway partners. FFINDSHOP does not store full card numbers or UPI PINs.
Gateway partners process payment data under their own privacy policies and applicable RBI requirements.
6. How long we keep data
Account data is retained while your account is active and for a reasonable period afterwards to meet tax, accounting and dispute obligations.
KYC records are retained for the period required by our payment partners and applicable regulations.
7. Your rights
You can access, correct or delete your personal data from your account settings, or by emailing privacy@ffindshop.store.
You may request a copy of your data, object to certain processing, or withdraw consent for optional analytics. We respond within 30 days.
8. Security
We use encryption in transit, access controls and least-privilege policies for internal systems. No system is perfectly secure, but we take these controls seriously and review them regularly.
Report a suspected vulnerability to security@ffindshop.store. Please do not test against live buyer data.
9. Children
FFINDSHOP is not intended for children under 18. If we learn that we have collected data from a child without consent, we will delete it.
10. Changes and contact
We may update this policy as the product changes. Material updates will be announced by email or in-app.
For privacy questions, contact privacy@ffindshop.store. For general support, use hello@ffindshop.store.