1. Your role as the seller
You must be at least 18 and authorised to act for the business you register. You are the seller of the described product and responsible for lawful ownership, accurate descriptions, licensing, support and applicable tax obligations. FFINDSHOP supplies marketplace and storefront services.
2. Identity and business verification
Provide truthful PAN, identity, contact, business and payout information. The verification team and payment partner may request PAN proof, bank proof, registration records, an authorised signatory and additional documents appropriate to your legal entity. Private verification files are used for these checks and legitimate dispute or regulatory requirements.
A submitted form is not an approval. You may need a separate payment-partner agreement or e-sign, including PayU Schedule C where required. Platform consent does not sign that agreement. Changed identity, documents or bank details require a fresh review before new payments activate.
3. Products and permitted categories
Sell only files you own or have a valid licence to distribute commercially. Describe the actual format, contents and buyer licence. Do not disguise a prohibited business as an educational download, template or different category.
Payment acceptance requires the marketplace account and your actual product categories to be approved by the payment partner. A platform category selection is a declaration, not gateway approval. Read the Acceptable Use Policy before publishing.
4. Payments and settlements
FFINDSHOP uses PayU for payment processing and marketplace split settlement where activated. Seller identity approval, an active child-merchant account, the required partner agreement and category approval are checked before accepting a new payment.
Platform subscription fees follow the pricing page. Gateway charges, reserves, refunds, chargebacks, withholding and settlement timing follow the applicable merchant arrangements and law. A dashboard sale or pending balance is not a confirmation that funds reached your bank. Only verified settlement records are shown as paid.
A chargeback, reversal, refund, fraud loss, gateway penalty or related investigation attributable to your sale is your responsibility to the extent permitted by law. You must provide the requested delivery records, product description, licence evidence, buyer communication and buyer confirmation by the stated deadline. We may recover the amount from your balance or future settlements.
We may place a proportionate reserve or settlement hold while a chargeback, unusual dispute rate, prohibited-product review or fraud investigation remains open. The dashboard will identify the hold reason and review status. A hold is reviewed when evidence arrives and released, adjusted or applied to the final liability after the investigation.
5. Your responsibilities to buyers
Deliver the product and licence described, answer genuine access issues, and cooperate on duplicate charges, failed delivery, refunds and disputes. You remain responsible for infringing, fraudulent or misleading products. Required remedies and statutory consumer rights take precedence over a restrictive seller refund statement.
6. Review and enforcement
We may pause new payments or listings while reviewing inaccurate details, prohibited products, infringement, fraud or unresolved payment risk. Existing buyer access and dispute records are handled according to the purchase terms and applicable obligations. Contact hello@ffindshop.store to challenge a verification or listing decision.
Serious or repeated breaches may result in listing removal, payment suspension or account termination. Funds are held only where needed for refunds, chargebacks, gateway reserves, fraud review or a legal obligation, with the reason recorded for operational review.