Refunds & cancellations

Contact support if you were charged twice, cannot access a purchased file, received a corrupted file, or received a product materially different from its description. Include your payment reference, product name and checkout email. We will investigate with the creator and arrange a correction or refund where appropriate.

Digital downloads are available immediately after verified payment, so change-of-mind requests are reviewed case by case. This policy does not limit rights that apply under consumer law.

Subscription plans are prepaid. They do not charge automatically. Your access continues until the paid expiry date. A change of plan applies only after a verified payment; refunds for mistaken or duplicate subscription payments are reviewed by support.

Approved refunds are returned through the original payment method. The gateway and your bank determine processing time. A failed checkout does not guarantee that your bank has already reversed a temporary debit; contact support before attempting another payment if you are unsure.