Marketplace payments and seller agreements
Sellers must accept the Seller Agreement and Acceptable Use Policy and complete the verification appropriate to their legal entity. PAN/bank proof, business records and a separate payment-partner agreement may be required. Submission alone does not activate payments.
PayU processes marketplace payments where approved. Seller accounts and actual product categories must be activated by the payment partner. We do not guarantee that every digital or intangible product category is eligible; prohibited or restricted activities cannot be disguised under another label.
1. Acceptance of these terms
By creating an account, buying a product or using any part of FFINDSHOP, you agree to these terms. If you do not agree, please do not use the platform.
These terms apply to creators who list products and to buyers who purchase them. Where a term applies to only one group, it is identified explicitly.
2. Accounts and eligibility
You must be at least 18 years old, to sell on FFINDSHOP. You are responsible for keeping your login credentials secure and for all activity under your account.
We may suspend or terminate an account that is used for fraud, impersonation, prohibited content or repeated chargebacks.
3. Creator responsibilities
Creators are solely responsible for the products they list, the accuracy of their descriptions, and their right to sell the underlying content.
You must deliver the product as described, respond to buyer inquiries within a reasonable time, and comply with applicable Indian laws, including tax and consumer protection requirements.
- Do not upload content you do not own or have permission to sell.
- Do not sell regulated goods, stolen material, malware or pirated content.
- Keep your payout and KYC information accurate and up to date.
4. Payments, fees and taxes
FFINDSHOP charges a flat subscription fee as listed on the pricing page: Free at ₹0, Standard at ₹399 per month and Premium at ₹699 per month, with annual plans available. FFINDSHOP does not charge commission on product sales. Standard third-party payment gateway charges apply to each transaction and are set by the gateway.
Creators are responsible for their own income tax and GST obligations on their sales. Subscription prices are exclusive of applicable taxes.
5. Refunds and disputes
Digital products are generally non-refundable once delivered because access cannot be revoked. Creators may choose to issue a goodwill refund at their discretion.
Where a product is materially different from its description or is not delivered, the buyer may raise a dispute. FFINDSHOP will review the evidence and may hold the relevant payout while the dispute is open.
The seller must provide delivery evidence, the product description, buyer communications and any requested buyer confirmation for a chargeback. Related reversals, gateway fees and losses may be recovered from the seller balance or future settlements where permitted by law.
6. Content and intellectual property
Creators retain ownership of their products. By listing a product, you grant FFINDSHOP a limited licence to host, display and deliver it to buyers.
The FFINDSHOP name, logo, interface and underlying code remain our property. You may not copy or resell the platform itself.
7. Payouts and KYC
Payouts are made weekly to the bank account on your seller profile, subject to completion of KYC and a minimum balance threshold shown in your dashboard.
We may delay or withhold a payout where required to investigate fraud, a dispute or a legal obligation.
8. Suspension and termination
You may close your account at any time. We may suspend access if you breach these terms, if a payment is reversed, or if required by law.
Buyers who purchased before termination retain access to the files they paid for.
9. Limitation of liability
FFINDSHOP provides the platform on an as-is basis. To the extent permitted by law, our aggregate liability is limited to the subscription fees you paid in the twelve months before the claim.
We are not responsible for indirect losses, including lost profits or lost audience reach.
10. Grievance redressal
For complaints about content, payments or account actions, write to grievance@ffindshop.in with your account email and order reference. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.
If you are not satisfied with the outcome, you may escalate the matter under applicable Indian consumer protection law.
11. Changes to these terms
We may update these terms as the product evolves. Material changes will be announced by email or in-app at least 7 days before they take effect.
Continued use of FFINDSHOP after a change means you accept the updated terms.